Frequently Asked Questions
Yes! You can visit the Mixhome Experience Store at Johan Setia, Klang, Selangor. Please search "Mixhome Design" on Google for more information. Note that not all website products are available in the showroom.
After payment, we aim to deliver your purchases within 5 to 7 working days. For items not in stock, delivery will be within 10 to 14 working days.
The standard delivery fee is RM100 per trip within Klang Valley. For delivery to other states or countries, please contact us at +60162187017 for current fees.
Yes! We will assemble on-site due to entrance restriction. Please allocate some time for the installation on-site during the delivery session.
Please specify your preferred delivery date during checkout. Note that some items require a 2-week production period, so it's best to choose a date after that. Our customer service team will keep you updated on your order status.
Yes, Mixhome Design offers weekend delivery (only on saturday) for your convenience, please note that weekend delivery slots may be limited. Simply select the preferred delivery date at checkout, Note that some items require a 2-week production period, so it's best to choose a date after that, and our team will ensure your furniture arrives on time.
We offer expedited shipping options on select items. If you'd like to get your order earlier, please contact our customer service team +60162187017 before placing your order. They will assist you in reviewing the available expedited shipping options and any associated costs. Please note that expedited shipping availability may vary based on the item and your location.
Yes! we can hold your order for up to 3 months from the date your items arrive in our warehouse. If you need to hold your order for more than 3 months, feel free to contact us on +60162187017 and we'll see what we can do for you!
We can deliver to Singapore for a fee of 20% of the product amount, which includes installation and SG customs tax. The typical delivery period is 2-4 weeks. For expedited delivery, please contact our customer service. Orders can only be placed via WhatsApp. +60162187017
At Mixhome Design, we prioritize your satisfaction. If you receive the wrong item, please contact our customer service team promptly, and we will send the correct item at no extra cost. We apologize for any inconvenience.
Yes, If you wish to combine multiple orders into one shipment, please contact our customer service team +60162187017 with your order numbers as soon as possible. Do note that if you combine your orders, we will wait for the last item to arrive at our warehouse before delivering all your items. Your delivery fee for one of the order will be refunded to your original mode of payment, where applicable.
We showcase a selection of popular and unique pieces in our showroom, but not all website items are available for in-person viewing. Please contact our customer service team to check the availability of specific items before your visit.
Yes, we offer same-day disposal services for small and large furniture items. Please contact our customer service team +60162187017 for details on disposal fees.
We offer limited furniture and customization services. Please send your preferred design to our customer service team, and we will assist you in determining if our factory can create it.
We prioritize your satisfaction, we're happy to arrange a prompt replacement or repair. Please contact our customer service team +60162187017 for assistance.